FAQs
Shopping Information
What products does 123HealthTech offer?
We specialize in advanced Cooling & Heating Mattress systems designed to regulate your sleep temperature for deeper, more restorative rest. Our systems provide both cooling and heating functions, with optional dual-zone control for couples.
Who is the 123 Cooling & Heating Mattress designed for?
Our products are ideal for:
- Hot sleepers
- Cold sleepers
- Couples with different temperature preferences
- Shift workers
- Athletes seeking better recovery
- Professionals wanting improved sleep performance
- Homes without central air conditioning
If temperature affects your sleep, 123 is designed for you.
How does the Cooling & Heating system work?
Our system actively regulates the surface temperature of your bed. It helps lower your core body temperature at sleep onset and maintains an optimal thermal environment throughout the night. In colder seasons, it gently warms your bed without overheating the room.
Is the system noisy?
No. The unit is engineered for quiet operation to ensure it does not disturb your sleep.
Is it safe to use all night?
Yes. Our products are designed for overnight use with built-in safety mechanisms and temperature controls.
How long does shipping take?
Processing time typically takes 1–3 business days. Delivery times vary by region but generally range from:
- United States: 5–10 business days
- Europe: 7–12 business days
- Asia-Pacific: 6–12 business days
You will receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of purchase. After processing begins, changes may not be possible. Please contact customer support immediately if needed.
Payment Information
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Google Pay
Available payment methods may vary by region.
Is my payment secure?
Yes. We use encrypted SSL technology to protect your payment information. All transactions are processed through secure, trusted payment gateways.
Will I be charged customs or import taxes?
International orders may be subject to customs duties or import taxes depending on your country’s regulations. These fees are the responsibility of the customer.
When will my card be charged?
Your card will be charged immediately upon successful checkout.
Order Returns
What is your return policy?
We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may request a return within this period.
What condition must the product be in for a return?
The product must be:
- In good condition
- Free from significant damage
- Returned with original components and packaging
How do I request a return?
Please contact our customer support team with:
- Your order number
- Reason for return
- Photos (if applicable)
We will provide return instructions once your request is reviewed.
Are return shipping fees refundable?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
What if my product arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as quickly as possible.
How long does it take to process refunds?
Once your return is received and inspected, refunds are typically processed within 5–7 business days. The time it takes for funds to appear in your account depends on your payment provider.